Integrated management systems

Development of business excellence based on integrated management systems in the PERS experiences its expansion. Multiannual work on upgrading the management system, which started in 2011 on well-established base model, showed that standardization and constant improvements of the management system, with the base principles of excellence model became the primary issue of PERS activities in constant and turbulent surroundings. Integrated management systems in PERS provide full support to stability and development of the enterprise through the strengthening of the strategic management on one hand and operative management on the other. Speed of changes in which organizations do their business activities requires also the establishment of dynamic interaction between strategic and operative management, in addition to defining the strategy and establishment of operative management system. This means that processes resulting from a strategy have to be quickly operative for the provision of a service to the users and to the benefit of all interested parties.

PERS is committed to constant improvement of the quality of its services, to harmonizing all its business activities with applicable legislative requirements on occupational safety and health, to setting the occupational safety and health program and getting engaged for its constant implementation – through design solutions, specifications for the procurement of equipment and materials and methods for project implementation, it incorporates technical and technological solutions which prevent or minimize safety and health risks for people and safety of equipment, identifies, analyses and values the risks in the fields of human safety and health pursuant to the established criteria.

Quality management system and occupational health and safety system in PERS are in the function of constant attempt to meet the requirements, needs and expectations in the field of quality of services, occupational health and safety, both of internal and external interested parties in as complete, efficient, effective and reliable manner.

In order to strengthen business excellence and review the system settings, in the period from 2012 to 2017, PE “Roads of Serbia” applied three times for the national award for business excellence “Quality Oscar” under the auspices of the Fund for Quality Culture and Excellence FQCE and the Chamber of Commerce and Industry of Serbia. In 2014, the Enterprise was awarded in the field Partnership and Resources, while in 2017 it was awarded in three areas: Partnership and Resources, End User Results and Strategy. These awards prove that the PE “Roads of Serbia” constantly works on the development and upgrading of both integrated management systems as well as processes, and it fosters aspects of business excellence.

Successful Beginning of Another IMS Certification Cycle
2
9. september 2022.

PE "Roads of Serbia" winner of the National Award for Business Excellence - Oscar of 2020, in the public sector category as Champion of Excellence
12 november 2020.

 

10.11.17. Quality Oscar award

22.10.12. PE "Roads of Serbia" pre-selected for the „2012 Oscar for Quality” Award

On Tuesday, October 16th 2012, our organization welcomed the evaluation team representatives from the Foundation for Quality Culture and Excellence. Their visit was of formal nature, conducted as a part of the application procedure for granting this national award for business excellence. Upon the first application period, which entailed submission of well prepared contest documents, the PE “Roads of Serbia” was pre-selected for the award, thus fulfilling the conditions for being directly evaluated by the “Awards” evaluation team.

Evaluation team members were presented to the management and the members of the Quality Board. The presentation of excellence and positive characteristics of the organization’s business exceeded the formerly set expectations of being good and professional. All evaluation criteria (leadership, strategy, human resources, partnership and resources, processes, products and services, results-users, results-human resources, results – social community and key results) were presented clearly and in full consent with each of the responsible managers.

National award for business excellence – the OSCAR FOR QUALITY is awarded to profit and non-profit organizations, as an independent and neutral award for top-class results achieved in developing organizational and business excellence, as well as competitiveness. The award represents a strong motivating factor on the path to achieving organizations’ business excellence, as well as an incentive to developing a general environment for quality enhancement in our country. Participation in this competition enables the company with the following: self-evaluation; objective assessment of quality enhancement obtained by being evaluated by a neutral evaluation team; comparison to other successful organizations; assessment of organization’s own market opportunities; creation of an environment for quality and its enhancement, etc.

The “Oscar for Quality” winner announcement shall take place at the Serbian Chamber of Commerce within the celebration of the World Quality Day and the 2012 European Quality Week.

Vision and Mission

Vision of the PE “Roads of Serbia”

„Our vision is to be prominent and successful enterprise
for management and development of state roads
in accordance with expectations
of all interested parties.“


Mission of the PE „Roads of Serbia“

„Our mission is to ensure disposable,
safe and comfortable travel conditions to users of state roads,
to create infrastructural development base for the whole society,
to provide our partners with the long-term business activities with the possibility to develop,
to take care of environmental protection
and to fulfil employees` expectations.”


Values of the PE „Roads of Serbia“

PE “Roads of Serbia” fosters the following values:

  1. Regularity in business activities and service performances
  2. Competence, professionalism and ethics
  3. Responsibility, efficiency and effectiveness
  4. Transparency and communicativeness
  5. Encouragement of innovativeness
  6. Creation of the climate of belonging to the enterprise
  7. Learning from the world`s best practice
  8. Efficient and rational planning
  9. Decision making based on analysing objective facts
  10. Responsibility towards living and working environment
  11. Socially responsible business operations

Archive

The PE “Roads of Serbia” Winner of the National Award for Business Excellence - Quality Oscar 2020, in the Public Sector Category as the Excellence Champion

12. november 2020.

On this year’s contest of the National Award for Business Excellence – “Quality Oscar”, the PE “Roads of Serbia” has won the highest reward „Champion of the Business Excellence“. In overall placement, the PE „Roads of Serbia“  won more than 750 points in course of verification conducted on October 16, 2020.

The PE “Roads of Serbia” is the first big enterprise from the public sector which won an award that has added significance, because it was gained in complex circumstances caused by the coronavirus pandemic.

 
PE “Roads of Serbia” among the best in competition for the “Quality Oscar”

19 October 2020

Representatives of the Foundation for Quality Culture and Excellence checked and assessed integrated management systems of the PE “Roads of Serbia” on Friday, 16th October 2020, in regards to the Enterprise’s application for manifestation National Prize for Business Excellence – “Quality Oscar”.

Executive directors of the sectors and their associates have successfully presented business processes and results of the work undertaken according to nine defined criteria: Leadership, Strategy, Potential of the Organization, Processes and Technologies, Market and Users, Operating Results, Satisfaction of the Employees, Satisfaction of the Users and Social Responsibility.

 

International standards for asset management and their application in road industry

13 October 2020

The presentation “International standards for asset management and their application in road industry” has been held at the PE “Roads of Serbia”.

The presentations were held by the lecturers from the Faculty of Organizational Sciences, Vojislav Božanić, PhD. and Jovan Filipović, PhD.

 

Successful supervisory check of established Integrated Management Systems of PE „Roads of Serbia“

23 June 2020

Another successful supervisory check of established Integrated Management Systems of the PE „Roads of Serbia“ was performed on 23 June 2020.

This supervisory check conducted by the certified body StandCert comprised management, all sectors and departments of the Enterprise.

 

02.06.20. Presentation of Energy Management System in PE “Roads of Serbia”

A lecture and training of employees on the energy management system have been held in the PE “Roads of Serbia” as part of the preparation for the certification and implementation of the Energy Management System, as one of the main components of socially responsible business operation.

Energy management will, through monitoring and assessment of energy usage and consumption and implementation of energy efficiency measures, provide saving of energy and resources, enable long-term protection of environment and better economic sustainability of working processes.

 

19.09.19. Implemented recertification audit of ISO 9001:2015 as well as transition audit of ISO 45001

In June 2019, Public Enterprise “Roads of Serbia” successfully implemented the second recertification audit of integrated management systems pursuant to the requirements of the ISO 9001:2015 standard for Quality Management System as well as the transition audit pursuant to the requirements of ISO 45001:2018 for Occupational Health and Safety Management Systems. Auditors from the Stand Cert from Belgrade performed the audit, with which they confirmed that the procedures at the Public Enterprise “Roads of Serbia” were harmonized with the requirements of both standards as well as harmonized with the requirements of the new standard ISO 45001.

 

During the audit, all participants showed exceptional dedication regarding the integrated management systems in their own fields of operation, which was also the confirmation of continuity of the harmonization of the management system as a unity.

The level of development of integrated management systems in the Quality Department within the Sector for Traffic Control Information Systems has created the ground for the establishment and further development of other management systems relevant for the realization of business tasks of the PE “Roads of Serbia”.

 

02.07.18. Realized transitional and other supervision check in accordance with ISO 9001 and OHSAS 18001

The Public Enterprise “Roads of Serbia” successfully realized transitional and other supervision check of Integrated Management Systems according to ISO 9001:2015 for Quality Management System and OHSAS 18001:2008 for Occupational Health and Safety Management System on 19 and 20 June 2018. The Enterprise has hereby exercised full compliance with the new version of ISO 9001:2015 standard. Evaluators of certification body MSC (Management Systems Certification) from Belgrade performed a check and confirmed a high level of conformity of business processes of the PE „Roads of Serbia“ with requirements of both standards, emphasizing that the level of application of the basic standards is quite above public enterprises that implemented ISO 9001:2015.

Everyone involved in a checking procedure showed outstanding commitment in their field of work on Integrated Management Systems, and readiness to advance their business processes through continuous improvements. The exceptionally installed Integrated Management System, which serves for managing processes within business activities of Integrated Management Systems of the Quality Department of the Sector for Traffic Management Information Systems has satisfied requirements of both standards, and it is installed in such a manner that it enables future development and integration of new standards.

 

"Quality Oscar" 2017

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