Information Center

Information Center informs the public on road works, traffic closures and normalizations, condition of road structures, situations during the winter maintenance of state roads, waiting of vehicles on toll stations on motorways and on border crossings of the Republic of Serbia, etc. Employees at the Information Center are available to the users of I and II category state roads 24/7, all year round.

Operators at the Information Center provide users of I and II category state roads with information about the situations on state roads. Users can send requests by using free of charge Information Center phone number 0800-100-104, fax +381 11 6355 278 or to the following e-mail of the Department This email address is being protected from spambots. You need JavaScript enabled to view it..

Information Center distributes in electronic form public announcements, service information, appeals in emergency situations and winter service reports during the period of winter maintenance of state roads.

Accurate information about the situations on state roads can be found at any point in time on the PE “Roads of Serbia” Website, in the Information Center section. Employees in the Department produce and record audio files about the situations on state road network, which can be found in the IVR menu. The Website also contains the section Service Information containing brief information on state roads, while the menu with the same name is also located in the IVR.

Data from I and II category state roads in the Republic of Serbia are delivered and afterwards processed in the department, after which the information is distributed to the relevant state and city institutions as well as the media.

The Department takes active participation in winter maintenance of I and II category state roads, during the period of which it informs the public about the passability of state roads. In this period, Information Center is in daily contact with the Winter Service Headquarters, supervisors, external and internal counterparts and users of I and II category state roads. During the winter period term, the Information Center distributes the Winter Service Report to numerous counterparts twice a day under normal situations, while in case of outstanding situations, the Report is distributed several times during the day, depending on the situation.

Information Center is the administrator of the PE“Roads of Serbia“’s official accounts on social networks Facebook, Instagram and Twitter. Through this information channel, the employees inform the public on the conditions on state roads in the course of 24 hours. Also, the Information Center provided replies to requests of users, submitted on the enterprise’s official accounts on the above mentioned social networks.

Free of charge phone number: 0800-100-104
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Fax: +381 11 6355 278

Links for the official accounts of the enterprise: