Within the Sector for Toll Collection of PE “Roads of Serbia” a Department for Electronic Toll Collection is formed, with two departments:
- Department for Sales and Distribution of ETC services
- Department for solving ETC user complaints
Electronic toll collection is a form of contactless collection, during which vehicles pass through the entrance and exit (toll) traffic lane without stopping by using the ETC device.
The Department for Sales and Distribution of the ETC service performs the following tasks:
- Sale and replenishment of devices for ETC
- ETC device configuration and reconfiguration
- Electronic toll collection in the prepaid system
- Electronic toll collection in the postpaid system
- Electronic toll collection in the postpaid system - Open Balkan
- Monitoring the work of authorized distributors who perform the work of distributing ETC
The Department for solving ETC user complaints performs the following tasks:
- Reception and processing of complaints/applications from ETC users, which include:
- Complaints about the amount of toll charged through the device for ETC
- Complaints about the correctness of the device for ETC
- Reporting Lost/Stolen Devices for ETC
- Uncollected toll via device for ETC,
- Issuance of "Listing" to ETC users,
- Configuration of replacement devices for ETC
- Replenishment of devices for ETC upon complain
- User notification of device expiration date for ETC