Mobile application

“USER SUPPORT FOR TRAFFIC PARTICIPANTS”

We are informing you that mobile application “User support for traffic participants” is made and put into operation for the purpose of easier communication and informing of citizens on road conditions and information important for traffic participants. 

This application, titled “PUTEVI SRBIJE” is on Google play Webpage and it is available to the users of mobile phones, lap tops, tablets with Android platform in Serbian and English. The application can be downloaded from the Google play Webpage free of charge.

Mobile application “User support for traffic participants” consists of nine fields: 

1. ROADS 
Situation on roads with information on traffic closures, traffic bans, unfavorable weather conditions and marks of toll stations, border crossings, police cameras and radar controls on the roads in Serbia, possible landslides, rockfalls, black spots as well as information to drivers on the existing petrol stations and parking lots, shown on the map.

2. MY ROUTE
Based on the origin and destination address of the route, user has an option to calculate the closest route as well as to get information on road conditions on the selected route.

3. TOLL 
Users are enabled to obtain toll price if they set a certain route and vehicle category.

4. INFORMATION
In this field, users can obtain the following: news, information on waiting or passability on toll stations.

5. SERVICE REMINDER
Users are enabled to keep records on the servicing of their cars as well as monitoring of the costs.

6. WEATHER FORECAST
It is enabled to get data on weather conditions for the upcoming three-day period for all towns in Serbia.

7. IMPORTANT PHONE NUMBERS
In case of emergency, traffic participants are enabled to make direct phone calls by selecting the following: Police, Fire Brigade, Ambulance, AMSS – help on the road, Weather Data, International information and PE “Roads of Serbia”.

8. NOTIFICATIONS
It is enabled to get information for towns selected in the given field.

9. SETTINGS
For the purpose of personal adaptation to the User Support Service, users are enabled to manually change options in the application (language selection, lighting, font size, etc.).

In case of possible suggestions or remarks by users of the application, direct contact is enabled via Info field, “i”.

Department for Public Relations provides electronic exchange of information referring to road conditions, which are displayed on the Enterprise Webpage.

The upcoming steps regarding the application “User support for traffic participants” which we will be engaged on will be the following:

• promotion of the User Support service

• adaptation of the service to the users of mobile phones, lap tops, tablets with IOS platform 

• upgrade of the “User support for traffic participants” pursuant to the latest technology solutions.

According to the obtained statistical data on downloads and use of this application, so far we count 11,622 downloads, there are 6002 active users, current evaluation mark on Google play Webpage is 4.05 out of maximum 5 and there are no negative comments on it.

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Sector for Toll Collection

Sector for Toll Collection performs toll collection as well as toll collection supervision (video surveillance, analytics and control), transport and protection of money and facilities, administrative, technical and other tasks related to the activity of the sector.

The Sector for Toll Collection comprises the following departments:

  1. Department for Tolling Supervision
  2. Department for Operative Tolling
  3. Department for Electronic Toll Collection
  4. Department for Joint Affairs

Public Enterprise “Roads of Serbia”, the Sector for Toll Collection, performs the collection of fees for the use of highway (tolls). As of 1st December 2019, toll collection is performed in the closed system on all sections.

Toll collection is performed on highways in the length of 819.68km in total. It is performed using an automatic technical toll collection system consisting of 65 toll stations.

The base for toll collection is the length of public road expressed in kilometres (km). The road toll price is determined based on three criteria: road toll price per kilometer, vehicle category and the distance travelled. Toll collection system is applied on the following highway sections:

  • Belgrade-Šid
  • Belgrade-Subotica
  • Belgrade-Preševo-Dimitrovgrad
  • Belgrade-Čačak

The users can choose between manual toll payment (with taking a mandatory magnetic card) and electronic payment (using an ETC device).

Users of manual toll collection system are obligated to take a magnetic card when entering the toll collection system and hand the card, based on which the toll collection is performed, over to the toll booth operator at the exit toll station.

Users of electronic toll collection system, i.e. contactless payment model, use gates marked for that type of toll payment (ENP/ETC) and pay the toll using an ETC device, without stopping or taking a magnetic card.

A user who possesses an ETC device in his/her vehicle, and for some reason takes a magnetic card at the entry toll station and pays the toll using the ETC device, is obligated to hand the card over to the operator in charge at the exit toll station.

Manual toll collection users can choose the following methods of payment:

  • CASH
  • PAYMENT CARDS (VISA, VISA ELECTRON, MASTERCARD, MAESTRO, POSTCARD, DINACARD, AMERICAN EXPRESS)
  • PREPAID SEASON TICKETS (MONTHLY AND ANNUALLY)
  • CITY PASSES

Electronic toll collection users use ETC devices as a payment method in:

  • PREPAID and
  • POSTPAID system

The method of payment of special fee (toll) for the use of state roads (highways and semi-motorways) in the Republic of Serbia as well as the base for exemption from payment are regulated by the Law on Charges on Usage of Public Goods  (Official Gazette RS, no. 95/2018 and 49/2019).

If it is established that:

  • the highway user does not possess a document-a magnetic card;
  • the highway user could not enter the highway at the location indicated on the document;
  • the highway user has already been charged on the basis of that document;
  • the document is older than 24 hours;
  • the document is so damaged that it is not possible to charge the fee;
  • the highway user bought or sold the document or used documents of other users, or if he/she does not submit the document taken at the entry;
  • the highway user exited the highway on the spot where it is not permitted (“wild exit”);
  • the highway user passed through the toll station (ran off) without paying the toll

the longest route of the respective section will be calculated and charged on the spot, or through subsequent payment procedure, as well as the cost of the emergency procedure, in accordance with the Rulebook on paying special fee (toll) for state roads (highways and semi-motorways) usage in the Republic of Serbia (no.: 953-4846/14-14 dated 25.03.2014).

The method of electronic toll collection is stipulated by the Rulebook on electronic toll collection, special conditions and technical requirements for European ETC and interoperability elements (Official Gazette RS, no.71/19).

MAP OF TOLL STATIONS 
Map of Tool Stations