USER SERVICE CENTER is established in order to provide timely, precise and clear information to users of toll motorways, and other participants as well, on current events, news and services provided by the Sector for Toll Collection.
Employed operators are open to any kind of suggestions, proposals and questions, because the aim of the User Center is to take satisfaction of our users to a higher level.
By calling the IVR, 24 hours a day, and pressing desired key you can obtain information on:
- Purchase of TAG device
- Recharge TAG device
- Web Service for Electronic Toll Collection – Open Balkan
- Complaints
- Listings of passages for the vehicles with TAG devices
- City ticket
- Free pass on motorways in the Republic of Serbia
- Subscription ticket for motorway passage
By talking to our operators on free of charge telephone number 0800 111 004 or by sending e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it. you can obtain information on toll prices, vehicle categorization, conditions on motorways of the Republic of Serbia, weather conditions, delays on border crossings, free passing along motorways within humanitarian actions, and other services provided by the Sector for Toll Collection, or be provided with precise guidelines where to find answers to your questions.
User Service Center’s Team is devoted to a direct contact with users in order to provide high-quality and more efficient communication and as best cooperation as possible.
Your suggestions, remarks and praises are of great importance for our work.
Contact form
Note: After entering the required field, please check the email address. In the case of incorrectly entered address, the system will be disabled to send an answer to your query.